COVID-19 Notice: Please read our blog about how Brown's Pharmacy is dealing with the coronavirus.

Frequently Asked Questions

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We at Brown’s Pharmacy pride ourselves on our excellent customer service!  Since 1973, we have been a local, independently owned, family business.  For all of those years, we have strived to provide THE BEST service that a customer could ever expect.  We pride ourselves on being a local fixture in the Irving community, and our ultimate goal is to always provide and support our customers and our community!
Quick, experienced, and friendly service is what we do…all day, every day.  We always try our best to take care of your needs in 15 minutes or less!  You WILL NOT get that from “those other big chain pharmacies”.  We always go above and beyond to do our best to take care of any specific needs or requests that our patients have.  You WILL NOT get that from “those other big chain pharmacies”.  We ALWAYS answer the phone at our pharmacy!  You will ALWAYS talk to an actual person when you call Brown’s Pharmacy!  At Brown’s Pharmacy, you will ALWAYS have quick and easy access to speak to a knowledgeable Pharmacist about any questions or concerns that you may have. You WILL NOT get that from “those other big chain pharmacies”.
Come to Brown’s Pharmacy, and see what you have been missing out on by going to “those big chain pharmacies”.  Call Brown’s Pharmacy, and see for yourself what excellent service you WILL ALWAYS GET from us.  Come to Brown’s Pharmacy, meet us, and see why we are a staple in the Irving, Texas community.  Come see us, and you WILL SEE why we have been “SERVING IRVING, SINCE 1973”!

Getting a prescription filled with us is easy!  When you visit your doctor for an appointment, be sure to let the staff know that your new preferred pharmacy is Brown’s Pharmacy in Irving, Texas.  If you don’t have an upcoming appointment, then you should just call your doctor’s office, and tell the staff that you would like them to add Brown’s Pharmacy in Irving, Texas as your preferred pharmacy.  It’s that easy!

There are a few ways that prescriptions can be received at Brown’s Pharmacy.  The most common method is when the doctor send an electronic prescription to us.  You just have to be sure to tell the doctor or his staff that you want him to send your prescriptions to Brown’s Pharmacy in Irving, Texas.  The doctor may also hand you a written, or computer printed paper prescription.  These are also very normal.  Once he gives you the prescription, just bring the prescription to us in person, and we will take care of the rest immediately while you browse through out pharmacy.

This is also very easy!  Just give us a call, or come see us in person, and one of our wonderful team members will be happy to take your information.  One of our Pharmacists will call “that other pharmacy”, and get all of your medications transferred to Brown’s on your behalf.  No hassle for you…we take care of everything!

Brown’s Pharmacy is contracted with most major prescription insurances.  Brown’s Pharmacy is your local HealthMart affiliated pharmacy, which means that we are part of a huge network of over 7,000 locally owned and independent pharmacies nationwide!  This allows us to provide service to nearly any patient, at any time.  We will be glad to help you find out if we are a preferred network pharmacy for your particular insurance plan.  Just give us a call!

This is a total MYTH!  Prescription copays are 100% dependent on your specific insurance plan, NOT the pharmacy.  If we are a preferred network pharmacy for your insurance plan, then your copays would be the same as it would be at any other pharmacy.  Many times, we are actually CHEAPER than those big chain pharmacies.

We carry all normal medications, just like any other pharmacy.  We also carry many hard to find medications, that other pharmacies either DON’T carry, or WON”T carry.  We always work with our patients the best that we can by carrying specific medications that they need.  We are here to help you, and will always do our best to work with you and find the best solution for your request.

Brown’s Pharmacy is conveniently located at the corner of HWY 183 and North MacArthur Blvd on the Baylor, Scot and White-Irving Texas Hospital Campus.  We are located on the first floor of Medical Office Building #2, in Suite 120.  We are just inside either of the entrances to the building, whether you decide to use the front revolving door, or the covered valet entrance.

YES!  We offer daily delivery services for any and all of your medication, over the counter, or medical equipment needs.  Our delivery services are currently available for any address in Irving/Las Colinas Texas.  Our excellent delivery drivers deliver every afternoon.  If you are not planning on being home, we will be more than happy to leave your package at your residence with your permission, and sign your medication acceptance receipt on your behalf.  There is no minimum order amount for your delivery, however there is a flat $5.00 delivery fee for convenience.  Tips for the drivers are always appreciated, but NEVER expected!

***COVID-19 UPDATE:  Due to current health reasons, we are helping our community and all patients by offering FREE DELIVERY SERVICES in Irving and Las Colinas.  This will continue until further notice.  We also offer CONTACT FREE delivery with your permission.  Our delivery driver will leave your package at your location, and will sign your medication acceptance receipt with “COVID-19” on your behalf. Brown’s Pharmacy is also offering curbside pick up service at the pharmacy location!  All you have to do is call us to let us know that you will be using our curbside service, inform us of your arrival, and one of our excellent team members will bring your items out to the valet entrance for you to pick up.  Payment can also be taken over the phone prior to your arrival, so that you have a quick and convenient curbside experience.

A compounded medication is a specific medication at a specific dosage that your doctor prescribes for you, which is formulated and made specifically for you.  These compounds are made by trained pharmacists and pharmacy technicians, and are made-to-order by the prescription your doctor provides for you.  These types of medications can include men’s and women’s hormonal replacement therapies, topical creams and ointments at specific strengths and combinations, as well as many medications used for pets and animals.  There is a vast list of compounded medications that can be very beneficial for you, or even your beloved pets!

Brown’s Pharmacy offers full-service compounding, to provide for all of our patient needs.  Many of these compounds can be made in house, and some more complex compounds we can have made for you through our central fill agreement with another local “sister” pharmacy.  For more in-depth questions regarding your compounding needs, please give us a call!

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Have a health or medical question that was not covered? Please reach out to us!